Shipping policy

At Socks Bazar, we are committed to delivering your orders quickly, safely, and in perfect condition. This Shipping Policy outlines how we handle order processing, dispatch, delivery, and related concerns. By placing an order on our website, you agree to the terms stated in this policy.

SECTION 1 – DEFINITIONS

  • Business Days: Monday to Saturday, excluding public holidays.
  • Estimated Delivery Time: The projected timeframe within which your order is expected to be delivered. This is indicative and not guaranteed.
  • Delayed Delivery: Delivery occurring after the originally estimated timeframe due to reasons including but not limited to logistics issues or force majeure.
  • Lost in Transit: A situation where a shipment cannot be located or tracked during the delivery process.
  • Cash on Delivery (COD): A payment option where the customer pays at the time of delivery.
  • Out of Stock: A status indicating a product is temporarily unavailable due to inventory constraints.
  • Force Majeure: Events beyond reasonable human control including natural disasters, floods, fires, pandemics, government restrictions, strikes, or transportation failures.
  • AWB Number: Airway Bill Number, a unique tracking identifier assigned to each shipment by the logistics partner.

SECTION 2 – SHIPPING CHARGES

  • free Shipping in all orders
  • Prepaid orders may receive an additional discount, displayed at checkout
  • All applicable shipping charges are shown before order confirmation at checkout — there are no hidden fees

We deliver only within India. While orders can be placed from anywhere, the delivery address must be within India.

SECTION 3 – ORDER PROCESSING TIME

Once your order is placed, it goes through payment verification, quality inspection, and packaging before dispatch.

  • Standard orders: Processed within 1–2 business days
  • Estimated delivery after dispatch: 3–7 business days depending on your location

Processing and delivery timelines may be longer during festival seasons, sale periods, or peak order volumes. We will notify you of any significant delays.

SECTION 4 – ORDER CONFIRMATION AND TRACKING

After your order is placed:

  • You will receive a confirmation email with your order details
  • Once dispatched, a shipment notification with your tracking link and AWB number will be sent via email and/or SMS
  • An out-for-delivery notification will be sent on the day of delivery

You can track your order at any time using the tracking link provided or by contacting us at support@socksbazar.com.

SECTION 5 – OTP-BASED DELIVERY

For certain deliveries, an OTP (One-Time Password) will be sent to your registered mobile number. You must share this OTP with the delivery partner to complete the delivery. Failure to provide the OTP may result in a failed delivery attempt.

SECTION 6 – DELAYED DELIVERY

Delivery timelines are estimates and may be affected by:

  • High order volumes or peak seasons
  • Weather conditions or natural events
  • Inaccessibility of the delivery address
  • Public holidays
  • Force majeure events

In case of a delay, we will inform you via email or SMS with a revised estimated delivery date. For any delay concerns, you may contact our support team.

SECTION 7 – UNDELIVERABLE PACKAGES

A package may be returned to us if:

  • The delivery address is incorrect or incomplete
  • The customer is unavailable after multiple delivery attempts
  • Delivery is refused by the customer

If a package is returned due to reasons attributable to the customer (incorrect address, refusal, unavailability), re-shipping charges will apply. Visit your account on our website to arrange reshipment.

SECTION 8 – GOODS LOST IN TRANSIT

8.1 Lost During Delivery to Customer

If your order is lost during transit:

  • We will notify you promptly upon confirmation of the loss
  • A replacement product will be shipped at no additional cost
  • A revised delivery estimate will be provided

8.2 Lost During Customer Return

If a product is lost during a return shipment initiated by the customer, the responsibility lies entirely with the customer. We recommend using a tracked and insured courier service for all returns.

SECTION 9 – DELIVERY FRAUD

If you believe a delivery partner has committed fraud (e.g., tampering, theft, false delivery confirmation):

  • Contact us immediately with details and supporting evidence
  • We will escalate the complaint to our logistics partner for investigation
  • If fraud is confirmed, you will be eligible for a full refund or replacement

The investigation will be conducted by our logistics partner and may take time to conclude.

SECTION 10 – OUT OF STOCK ITEMS

If a product in your order becomes unavailable after order placement:

  • Our customer support team will notify you promptly
  • You may choose an alternative product or cancel the item
  • If cancelled, a full refund for the unavailable item will be processed within 7–10 business days

SECTION 11 – CANCELLATIONS AND SHIPPING REFUNDS

  • Full order cancellation before dispatch: Full refund including shipping charges within 7–10 business days
  • Partial order cancellation: Shipping charges are non-refundable
  • Return of a delivered order: Original shipping charges are non-refundable
  • Orders cancelled, undelivered, or lost in transit: Full refund including shipping charges within 7–10 business days to the original payment method

For COD orders, refunds will be processed via bank transfer. Please share your bank details with our support team.

SECTION 12 – CASH ON DELIVERY (COD)

COD is available at eligible pin codes across India. Payment is collected at the time of delivery by our logistics partner. We reserve the right to restrict COD availability based on:

  • Order value
  • Delivery location
  • Customer order or return history

SECTION 13 – EXCESSIVE RETURNS

If a customer's return rate significantly exceeds normal usage patterns, we reserve the right to:

  • Apply additional charges on future orders
  • Restrict COD payment options
  • Flag the account for review

Customers will be informed before any such action is taken.

SECTION 14 – FORCE MAJEURE

We shall not be held liable for shipping delays or failures caused by force majeure events including natural disasters, government-imposed restrictions, pandemics, transportation strikes, or other circumstances beyond our reasonable control. We will make best efforts to communicate any impact on your order and resume normal operations as soon as possible.

SECTION 15 – AMENDMENTS TO THIS POLICY

We reserve the right to amend, update, or remove provisions of this Shipping Policy at any time without prior notice. Updated policies will be effective immediately upon posting to our website. We recommend reviewing this page periodically.

SECTION 16 – CUSTOMER SUPPORT

For any shipping-related queries, reach us at:

Email: support@socksbazar.com

Phone / WhatsApp:  +918866043044

Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM

Alternatively, visit socksbazar.com for self-service order tracking and support.