Privacy policy

This Privacy Policy describes how Socks Bazar ("we", "us", or "our"), operating through socksbazar.com, collects, uses, stores, and discloses your personal information when you visit or make a purchase from our website. By using our website, you agree to the terms of this policy.

We are committed to protecting your personal data in accordance with the Information Technology Act, 2000, IT (Amendment) Act, 2008, and the Digital Personal Data Protection Act (DPDPA), 2023.

SECTION 1 – INFORMATION WE COLLECT

1.1 Information You Provide

When you place an order or create an account, we collect:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely — we do not store card data)

1.2 Information Collected Automatically

When you browse our website, we automatically collect:

  • IP address and browser type
  • Device and operating system information
  • Pages visited and time spent on the site
  • Referring URL and search terms
  • Cookie and session data

SECTION 2 – HOW WE USE YOUR INFORMATION

We use your personal information to:

  • Process and fulfill your orders
  • Arrange and track shipping
  • Send order confirmations, invoices, and delivery updates
  • Handle customer support queries and complaints
  • Improve website performance and user experience
  • Send marketing communications (only if you have opted in)
  • Detect and prevent fraudulent transactions
  • Comply with applicable laws and legal obligations

SECTION 3 – CONSENT

3.1 How We Obtain Consent

By using our website and placing an order, you consent to this Privacy Policy and its terms.

3.2 Withdrawing Consent

You may withdraw your consent at any time by contacting us at support@socksbazar.com . Note that withdrawal of consent may affect our ability to provide certain services, including order processing and delivery updates.

SECTION 4 – THIRD-PARTY SERVICE PROVIDERS

We work with third-party service providers to operate our store and fulfill your orders. These providers may receive limited personal data solely to perform their designated functions such as payment processing, order fulfillment, shipping, and website analytics.

All service providers are obligated to handle your data only for the purpose for which it was shared and are subject to their own privacy policies. We are not responsible for the privacy practices of third-party websites linked from our store.

SECTION 5 – DATA SECURITY

We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, misuse, disclosure, alteration, or destruction. These include:

  • SSL/TLS encryption for all data transmitted through our website
  • Secure server infrastructure managed by our platform provider
  • Access controls limiting internal staff access to personal data

While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

SECTION 6 – COOKIES

We use cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

  • Keep items in your shopping cart
  • Remember your preferences and login session
  • Analyze site traffic and usage patterns
  • Enable secure checkout

You can manage or disable cookies through your browser settings. Disabling cookies may affect certain features of the website, including the shopping cart and checkout process.

SECTION 7 – DATA RETENTION

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, including:

  • Order and transaction records: retained for 7 years as required under Indian tax and accounting laws
  • Marketing communication preferences: until you unsubscribe or withdraw consent
  • Customer support records: up to 2 years from resolution

You may request deletion of your data at any time, subject to legal retention requirements.

SECTION 8 – YOUR RIGHTS UNDER DPDPA 2023

Under the Digital Personal Data Protection Act, 2023, you have the following rights:

  • Right to Access – Request a copy of the personal data we hold about you
  • Right to Correction – Request correction of inaccurate or incomplete data
  • Right to Erasure – Request deletion of your personal data
  • Right to Grievance Redressal – File a complaint with our Grievance Officer
  • Right to Nominate – Nominate someone to exercise your rights in case of incapacity or death

To exercise any of these rights, contact us at rishabh@socksbazar.com We will respond within 30 days of receiving your request.

SECTION 9 – AGE OF CONSENT

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we will take steps to delete such data.

SECTION 10 – CHANGES TO THIS POLICY

We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting to our website. We recommend reviewing this page periodically. If we make material changes, we will notify you via email or a prominent notice on our website.

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections.

SECTION 11 – GRIEVANCE OFFICER

As required under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we have designated a Grievance Officer:

Name: Rishabh Panchal

Email: rishabh@socksbazar.com

Address: Office No. 325, Third Floor, Naroda Business Point Opp. Swaminarayan Park, Near Maharshi Sandipani School, Nava Naroda, Ahmedabad Gujarat – 382330, India

You may raise any complaint or concern regarding our data practices with the Grievance Officer. Complaints will be acknowledged within 48 hours and resolved within 30 days.

SECTION 12 – CONTACT US

For any questions, concerns, or requests regarding this Privacy Policy, reach us at:

Brand: Socks bazar

Website: socksbazar.com

Email: support@socksbazar.com

Address: Office No. 325, Third Floor, Naroda Business Point Opp. Swaminarayan Park, Near Maharshi Sandipani School, Nava Naroda, Ahmedabad Gujarat – 382330, India