Refund policy

At Socks Bazar, we stand behind the quality of our products. Due to the personal nature of socks, all sales are generally final. However, we accept returns and provide refunds or replacements in specific situations as outlined below. By placing an order, you agree to the terms of this policy.

SECTION 1 – RETURN ELIGIBILITY

We do not accept returns for change of mind or personal preference. Returns are accepted only under the following conditions:

  • Product is damaged or torn upon arrival
  • Product has visible manufacturing defects such as uneven stitching, mismatched pairs, or material flaws
  • Wrong product was delivered
  • Product has an unusual odor or stains when first unpacked
  • An item is missing from the order

All return requests must be raised within 48 hours of delivery. Requests raised after this window will not be eligible.

SECTION 2 – RETURN CONDITIONS

To be eligible for a return, the product must:

  • Be unused, unworn, and unwashed
  • Be in its original packaging with tags and labels intact
  • Not be a sale, promotional, or final-sale item

We reserve the right to reject a return if the product does not meet the above conditions upon inspection.

SECTION 3 – HOW TO RAISE A REQUEST

Log in to your account on our website and raise a return request within 48 hours of delivery. Provide the following details:

  • Order number
  • Description of the issue
  • Clear photographs of the product and packaging
  • An unboxing video showing the sealed package and AWB label (required for damage or wrong product claims)

Our team will review your request within 48 hours of receiving complete information and communicate the next steps.

SECTION 4 – REVERSE PICKUP

Once your return is approved, our logistics partner will attempt pickup from your address within 2 business days. You will be notified on the day of pickup via SMS.

  • We make up to 3 pickup attempts. If all attempts fail, the return request will be closed
  • Please ensure the correct product is handed over at the time of pickup. We are not liable for wrong items handed over
  • If your pin code is not serviceable for reverse pickup, you will need to self-ship the product at your own cost and risk

SECTION 5 – REFUNDS

5.1 Refund Timeline

Refunds are initiated only after the returned product is physically received and passes quality inspection. Once approved, refunds are processed within 7 business days.

5.2 Online Orders

Refunds are credited to the original payment method within 7 business days of approval. Original shipping charges are non-refundable.

5.3 COD Orders

Cash refunds are not available for COD orders. Refunds are processed via bank transfer within 7–10 business days. Please share your bank details with our support team at support@socksbazar.com .

5.4 Partial Refunds

A partial refund may be issued at our discretion if the returned product is not in its original condition but the claim is otherwise valid.

SECTION 6 – NON-REFUNDABLE SITUATIONS

Refunds will not be issued for:

  • Used, worn, or washed products
  • Products not in original condition or missing packaging
  • Minor color differences due to screen display or lighting
  • Requests raised beyond 48 hours of delivery
  • Products purchased during sale, promotional events, or marked as final sale
  • Customized or personalized products
  • Change of mind

SECTION 7 – EXCHANGES

Exchange requests must be raised within 48 hours of delivery under the same eligibility conditions as returns. Each order is eligible for one exchange only.

If the exchanged product has a different price than the original:

  • Higher price: You pay the difference
  • Lower price: We refund the difference

Exchanged products are dispatched within 7 business days after the returned item is received and passes inspection.

SECTION 8 – ORDER CANCELLATIONS

You may cancel your order before it is dispatched directly through your account on our website. Once dispatched, cancellations are not accepted.

If your order is cancelled before dispatch, a full refund will be processed within 7 business days to the original payment method.

If your order is lost in transit or not delivered, a full refund including any shipping charges paid will be issued within 7–10 business days.

SECTION 9 – LIMITATION OF LIABILITY

Our maximum liability for any defective or returnable product is limited to the replacement of the product or a refund of the purchase price paid. Socks Bazar shall not be liable for any indirect, incidental, or consequential damages arising from a product issue.

SECTION 10 – AMENDMENTS

We reserve the right to modify this policy at any time. Changes take effect immediately upon posting to our website. We recommend reviewing this policy periodically.

SECTION 11 – CONTACT US

Email: support@socksbazar.com

Phone / WhatsApp:  +918866043044

Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM